Refund policy

We offer a 14-day return policy. This means that you have 14 days after receiving your item to return it to us.

EXCEPTIONS:
Our Shiny Eyes and Shiny Hoof care products cannot be returned for hygiene reasons.

We are happy to accept returns as long as the items are unused, in their original condition, and show no signs of wear. Items can only be returned within 14 days of delivery.

You can create your return label in your customer account. The return shipping cost of €6.90 will be deducted from your refund. Alternatively, you can frank your package yourself.

to the following address:

Malea.Le GmbH
Königstr. 47
83254 Breitbrunn, Germany

Please be sure to fill out this form and include it with your return to ensure that your return is processed properly:

Download return form.

Once we have received and inspected your return, we will refund the purchase price. Please note that the refund may take up to 7 business days.

Who bears the cost of the return shipment?

The cost of the return shipment is to be borne by the buyer.

If your item does not fit, we will gladly send you a different size free of charge (for people in Germany) after you have returned the item.