Terms of service

General Terms and Conditions

of Malea.Le GmbH for online trading at https://maleale.de | Status 5/2025

 

§ 1 General information, contractual partners, scope of application

  1. For contracts concerning the delivery of goods presented and offered in this web shop by Malea. Le collection between the provider of the shop, Malea.Le GmbH, Königstrasse 47, 83254 Breitbrunn Germany, Managing Directors: Lea-Sophie Jell & Birgit Jell, Telephone:  +49 8054 9085427 , Email: maleale@jell.de (hereinafter referred to as "Malea. Le“ or ‘we’/”us"), Commercial Register: Traunstein Local Court, HRB Number: 34043, VAT ID: DE454589506 under the domains www.maleale.de (in German) (hereinafter referred to as “website” or “online shop”) and you as our customer (hereinafter referred to as ‘customer’ or “you/your”), the following General Terms and Conditions (hereinafter referred to as “GTC”) in the version valid at the time of the order shall apply exclusively. Deviating general terms and conditions of the customer are not recognized unless Malea.Le expressly agrees to their validity in writing.
  2. The online shop is aimed exclusively at consumers. The customer is a consumer insofar as the purpose of the ordered deliveries and services cannot be predominantly attributed to their commercial or self-employed professional activity. In contrast, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, is acting in the exercise of their commercial or independent professional activity. These GTC shall also apply if deliveries or services are provided without reservation in the knowledge of conflicting GTC of the customer.

 

§ 2 Conclusion of the contract

  1. The offers are aimed at customers with a billing and delivery address in all countries worldwide. Countries excluded from this are listed in the “Delivery & Shipping” section of our online shop.
  2. Orders and other declarations of intent of any kind are only legally binding for us if they are submitted in German or English.
  3. By placing an order, the customer confirms that they are acting in their capacity as a consumer. By accepting the General Terms and Conditions, the customer declares that they are at least 18 years of age and therefore legally competent or, if the customer is under 18 years of age, they declare by accepting these General Terms and Conditions that they are at least 7 years of age and have obtained the consent of their legal representative before placing the order.
  4. The presentation and advertising of goods and vouchers on the website does not constitute a binding offer by Malea.Le to conclude a purchase contract, but rather an invitation to our customers to submit an offer to us.
  5. The customer can select goods and vouchers from the Malea.Le range and collect them in a so-called shopping cart by clicking on the “ADD TO CART” button. Here you can delete individual products from your shopping cart or change the quantity at any time. By clicking on the “CHECKOUT” button, the customer is taken to pages for entering shipping, payment, and billing information. Registration is not mandatory. The customer guarantees the accuracy of the data entered. For payment, the customer can enter discount vouchers and/or gift vouchers, the value of which will be deducted from the order total. By clicking on “CONTINUE,” the customer is taken to the order summary.
  6. By submitting the order form provided on our website by finally clicking on the “PLACE ORDER” button, the customer makes a binding offer to purchase the goods and/or vouchers in accordance with the order summary. Before submitting the order by clicking on the “ORDER WITH PAYMENT” button, the customer can change and view the data at any time. The application can only be submitted and transmitted if the customer accepts these contractual terms and conditions by clicking the checkbox “Yes, I agree to the General Terms and Conditions and the Privacy Policy and I have taken note of my statutory right of withdrawal” and thereby includes them in their application.
  7. We are entitled to accept the customer's offer within 2 days, outside the EU within 3 days.
  8. If it is not possible to deliver the goods you have ordered, for example because the goods are not in stock, we will refrain from issuing a declaration of acceptance. In this case, no contract will be concluded.
  9. After we receive the customer's order, the customer will be sent a confirmation of receipt by email, listing the details of the order. The automatic confirmation of receipt does not constitute a declaration of acceptance to conclude the contract, but merely documents that the customer's order has been received by Malea.Le. 
  10. The purchase contract between the customer and us is only concluded when we accept the offer by sending the ordered goods within the specified time (in the case of digital vouchers, by sending the voucher by email) or declare our express acceptance in text form (including by email).
  11. If our acceptance—including by sending the ordered goods—is not made within the specified period, your offer shall be void without the need for a separate declaration.
  12. The contract shall be concluded either in German or in English if you are ordering from a non-German-speaking country.
  13. In the case of prepayment, the goods will only be shipped after the full purchase price and shipping costs have been credited to our account.
  14. In particular, we will not accept orders if their volume exceeds normal household quantities or if we have doubts about the reliability of the information provided (means of payment, addresses).
  15. If you have ordered several products at the same time, the individual products may be delivered at different times. § 266 BGB remains unaffected. In such cases, shipping costs will only be charged once.
  16. The goods offered by Malea.Le are presented on the website in the form of digital photographs of the actual goods. Minor deviations between the representation and reality do not constitute a defect in the goods sold. This may result in minor deviations between the digitally displayed goods and the actual goods due to factors beyond our control, such as screen settings.


§ 3 Prices and shipping costs

  1. The prices stated on the website at the time of the respective order apply. All prices are quoted in EUR and include the applicable statutory value added tax.
  2. Shipping costs are added separately to each order.

§ 4 Terms of payment Set-off restrictions

  1. Customers can choose from the following payment methods in the Malea.Le online shop to pay for their items:
    ▪ Klarna (purchase invoice)
    ▪ Instant transfer
    ▪ Credit card (MasterCard, Visa Card, American Express)
    ▪ PayPal
  2. In cooperation with Klarna Bank AB (publ) Sveavägen 46, 111 34 Stockholm, Sweden, we offer the Klarna invoice payment option for customers from Germany, Austria, and the Netherlands. In this case, the purchase price must be paid in full within 14 days of receipt of the invoice. Use of the invoice payment method requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit checks as part of the initiation and processing of the purchase contract. Further information on the invoice payment method can be found here. Klarna's terms and conditions can be found here.
  3. If you select the “Sofortüberweisung” payment method, payment will be processed by Sofort GmbH, Theresienhöhe 12, 80339 Munich, a company of the Klarna Group (hereinafter “Sofort GmbH”). With the help of the “Sofortüberweisung” procedure, we receive a payment confirmation from Sofort GmbH in real time and can immediately begin to fulfill our obligations. If you have chosen the “Sofortüberweisung” payment method, you will transmit the PIN and a valid TAN to Sofort GmbH, which can then log into your online banking account. After logging in, Sofort GmbH automatically checks your account balance and transfers the money to us using the TAN you provided. Customers can find more information about the “SOFORT” payment method here.
  4. In the case of payment via online payment methods (e.g., PayPal, Amazon Pay, Sofortüberweisung, etc.), the customer expressly authorizes us to collect the amounts due. 
  5. If the credit card payment method is selected, this is carried out in cooperation with PAYONE GmbH, Lyoner Straße 9, 60528 Frankfurt am Main. PAYONE GmbH collects the invoice amount from the customer's specified credit card account. Further information on this payment method can be found here.
  6. When paying via PayPal, payment is processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal Terms of Use, available here, or – if the customer does not have a PayPal account – subject to the Terms for Payments without a PayPal Account, available here. Restrictions on the payment methods available to the customer may result from a check by the payment service provider PayPal.
  7. We reserve the right not to offer certain payment methods for each order and/or each item offered and to refer to other payment methods.
  8. Payment of the purchase price is due immediately upon conclusion of the contract. If the due date for payment is determined according to the calendar, the customer is already in default by missing the deadline. In this case, the customer must pay Malea.Le default interest at a rate of 5 percentage points above the base rate for the year.
  9. The customer's obligation to pay default interest does not exclude Malea.Le from asserting further claims for damages caused by default.
  10. The customer is not entitled to offset claims against Malea.Le unless the customer's counterclaims have been legally established or are undisputed. The customer is also entitled to offset claims against Malea.Le if the customer asserts complaints or counterclaims arising from the same purchase contract.

§ 5 Delivery conditions, transfer of risk, retention of title, delivery time

  1. Delivery is made by shipping from the warehouse to the delivery address provided by the customer.
  2. Unfortunately, it is not possible to collect the goods yourself.
  3. For billing addresses outside the EU, the delivery address must not be within the EU.
  4. For delivery addresses outside the EU, the billing address must not be within the EU.
  5. The maximum shopping cart amount excluding shipping costs is EUR 950.00 gross or EUR 798.00 net per order for all customers.
  6. Delivery times are determined during the ordering process and are displayed to the customer on the respective product detail page and before the order is placed. Malea.Le bears the shipping risk.
  7. Express orders received by us on weekdays (Mon-Fri) by 2:00 p.m. (CET) will be handed over to our shipping service provider on the same day.
  8. Express orders will only be handed over to our shipping service provider
    1. on the following working day (Mon-Fri) if they are received Monday to Thursday after 2 p.m. (CET);
    2. handed over to our shipping service provider on Monday if they are received on Friday after 2 p.m. (CET), Saturday, or Sunday; 8.3. handed over to our shipping service provider on the following working day (Mon-Fri) if they are received on national holidays and/or public holidays in North Rhine-Westphalia.
  9. Express orders are only delivered by our shipping service provider from Monday to Friday. Express orders are not delivered on Saturdays.
  10. If we are unable to meet binding delivery deadlines for reasons beyond our control (non-availability of the service), we will inform the customer immediately and at the same time notify them of the expected new delivery deadline. If the service is still not available within the new delivery period, we are entitled to withdraw from the contract in whole or in part; we will immediately refund any consideration already paid by the customer. In this context, non-availability of the service shall include, in particular, late delivery by our supplier, if we have concluded a congruent covering transaction, neither we nor our supplier are at fault, or we are not obliged to procure the goods in individual cases.
  11. The ordered goods remain the property of Malea.Le until all items delivered to the customer have been paid for in full.
  12. If no delivery time or a different delivery time is specified for the respective goods in our online shop, the delivery time within the Federal Republic of Germany is 2-4 working days. The delivery period begins on the day after the payment order is issued to the transferring credit institution for payments made in advance, and on the day after the conclusion of the contract for other payment methods. If the last day of the period falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.


§ 6 Return costs

We do not bear the costs of returning the goods. In the event of an unjustified return of reduced items via our DHL returns portal, the corresponding return costs will be deducted from the purchase price refund. Please send your return shipment with sufficient postage to the following address: Malea.Le GmbH, Königstrasse 47, 83254 Breitbrunn/Germany. We will not accept returns that are not stamped or insufficiently stamped and will return them to the sender.



§ 7 Warranty for material defects

Malea.Le is liable for material defects in accordance with the applicable statutory provisions.



§ 8 Liability

  1. Claims for damages by the customer are excluded. This does not apply to claims for damages by the customer arising from injury to life, limb, health, or from the breach of essential contractual obligations (cardinal obligations), as well as liability for other damages based on an intentional or grossly negligent breach of duty by Malea.Le, its legal representatives, or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract and on whose fulfillment the customer may regularly rely.
  2. In the event of a breach of essential contractual obligations, Malea.Le shall only be liable for foreseeable damage typical for this type of contract if this was caused by simple negligence, unless the customer's claims for damages arise from injury to life, limb, or health.
  3. The limitations in paragraphs 1 and 2 also apply in favor of Malea.Le's legal representatives and vicarious agents if claims are asserted directly against them.
  4. The limitations of liability resulting from paragraphs 1 and 2 do not apply if Malea.Le has fraudulently concealed the defect or has assumed a guarantee for the quality of the item. The
  5. The limitations of liability resulting from paragraphs 1 and 2 shall not apply if Malea.Le has fraudulently concealed the defect or has given a guarantee for the quality of the item. The same shall apply if Malea.Le and the customer have reached an agreement on the quality of the item. The provisions of the Product Liability Act remain unaffected.

§ 9 Questions about orders or complaints

Questions about orders, returns, and/or complaints should be directed to our customer service department:

Email: maleale@jell.de
Phone: +49 8054 9085427
Our customer service is available Monday through Friday from 8:00 a.m. to 5:00 p.m., except on national holidays and holidays in Bavaria.


§ 10 Cancellation policy

*** BEGINNING OF CANCELLATION POLICY ***

RIGHT OF CANCELLATION

The right of withdrawal applies exclusively to consumers in accordance with § 13 BGB (German Civil Code)! You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods or, in the case of partial deliveries, the last delivery.


In the case of a contract for several goods that you have ordered as part of a single order and that are delivered separately, the withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.

In the case of a contract for the delivery of goods in multiple partial shipments or pieces, the withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last piece. To exercise your right of withdrawal, you must inform Malea. Le GmbH, Königstrasse 47 83254 Breitbrunn, Germany, telephone +49 8054 9085427, email: maleale@jell.de, of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email).


CONSEQUENCES OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged for this refund. We may refuse to refund until we have received the goods back from you or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notified us of your withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. The following applies to the costs of returning the goods: We shall bear the costs of returning the goods if you use the DHL return label provided by us for returns within Germany. Otherwise, you shall bear the costs of returning the goods. The return costs for reduced items must be borne by the buyer. In the event of an unjustified return of reduced items via our DHL returns portal, the corresponding return costs will be deducted from the purchase price refund. The return costs must be borne by the buyer.

You will only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.


SAMPLE WITHDRAWAL FORM

(If you wish to withdraw from the contract, please fill out this form and send it back.)

To Malea.Le GmbH, Königstrasse 47 83254 Breitbrunn, telephone +49 8054 9085427, email: maleale@jell.de

  • I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
  • the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only for paper notifications) Date

(*) Delete as applicable.


REASONS FOR EXCLUSION OR EXPIRY OF THE RIGHT OF WITHDRAWAL
The right of withdrawal only applies to items that have not been customized or modified. The right of withdrawal does not apply to personalized products.

*** END OF WITHDRAWAL POLICY ***

§ 11 Customer account

  1. Customers who have registered in the online shop can continue to view details of their order in their personal customer account under “MY ORDERS.” Customers can continue to view the terms and conditions on this page at any time and save them on their computer.
  2. Each customer is only entitled to maintain one customer account with Malea.Le at a time.
  3. We reserve the right to delete multiple registrations.


§ 12 Non-purchasable discount vouchers, promotional vouchers, and discount codes

Promotional vouchers & discount codes Promotional vouchers & discount codes are discount vouchers (hereinafter referred to as “discount vouchers”) that cannot be purchased from us, but which we issue as part of advertising campaigns or as a gesture of goodwill with a specific period of validity. The following general terms and conditions apply to the redemption of discount vouchers:

  1. The amount of the discount or the percentage discount granted, the period of validity, the minimum order value, and the items to which you can apply a discount voucher are specified in the respective advertising or promotional campaign.
  2. Discount amounts are always stated in EUR. Only one discount voucher can be redeemed per order/shopping cart. However, this can be combined with one or more gift vouchers.
  3. Discount vouchers have a limited period of validity and may be subject to a minimum order value and specific products, campaigns, or categories.
  4. Discount vouchers can only be used once per customer and can only be redeemed at www.maleale.de.
  5. The value of the goods must be at least equal to the amount of the discount voucher. Any difference to a higher value of goods can be settled using the payment options offered.
  6. Discount vouchers cannot be used to purchase already reduced items, gift vouchers, or set items.
  7. If the discount voucher is issued in connection with a minimum order value and this minimum order value is not reached due to the return of one or more items, the discount voucher is no longer redeemable. In this case, the discount amount will be deducted from the refund amount.
  8. In the event of a cancellation, the discounted or reduced sales price will be credited. A discount voucher will not be refunded if the goods are returned by you in whole or in part.
  9. Discount vouchers can only be redeemed before completing the order process. A refund on purchases already made is excluded. The discount voucher cannot be transferred to third parties. Multiple discount vouchers cannot be combined with each other unless the parties have agreed otherwise.
  10. Discount vouchers cannot be exchanged or redeemed for cash.
  11. The publication and commercial distribution of discount vouchers is not permitted.
  12. Once you have received the discount voucher, Malea.Le accepts no responsibility for lost, stolen, destroyed, or unauthorized redemption of discount vouchers.
  13. Malea.Le reserves the right to cancel or block a discount voucher without notice if there is a legitimate reason for doing so, for example in the event of loss or misuse of the discount voucher.
  14. Separate promotional terms and conditions that deviate from these regulations may apply to discount vouchers. Malea.Le will draw attention to separate promotional terms and conditions in the respective advertising or promotional campaign.



§ 13 Gift vouchers, voucher cards & PDF vouchers

Gift vouchers in the form of gift voucher cards or in digital form as PDF gift vouchers are gift vouchers (hereinafter referred to as “gift vouchers”) that you can purchase from Malea.Le. The following terms of use apply to the purchase and use of gift vouchers:

  1. Gift vouchers are issued exclusively in EURO.
  2. No VAT is payable on the purchase of gift vouchers.
  3. Gift vouchers can only be redeemed for the purchase of products in the online shop at www.maleale.de, but not for the purchase of additional gift vouchers.
  4. Gift vouchers can only be redeemed before completing the order process.
  5. Gift vouchers are transferable and can be used by anyone in possession of the voucher. They are valid for three years from the end of the year in which the purchase was made. The credit expires at the end of the validity period.
  6. Gift certificates are not interest-bearing and cannot be exchanged or refunded in cash or as a credit. Exceptions only applyin countries where it is legally required that the value of a gift voucher/gift card be paid out.
  7. To use Malea.Le gift vouchers, the customer must enter the voucher code printed on the gift voucher card in the "GIFTVOUCHER CODE" window during the ordering process.
  8. The balance of your gift certificate will be deducted from the total value of your order (which includes the price of theitem(s), sales tax, if applicable, and shipping costs).
  9. If the value of the gift card exceeds the invoice amount, a remaining balance will be credited to the card until theexpiration date and can be redeemed by re-entering the gift card code on another purchase.
  10. If the invoice amount exceeds the total value of the gift voucher, the difference can be paid with another payment methodaccepted by Malea.Le, or by entering additional voucher codes in the same order process. In this case, the goods will beshipped only after the outstanding payment has been received in full.
  11. Gift cards are sent via the daily mail. If you order a gift voucher card along with other items from Malea.Le, you willusually receive the voucher card with the other items.
  12. Gift certificates in digital form are sent as PDF certificates via email.
  13. When returning goods that were originally paid for with a gift voucher, you will receive the corresponding refund amountas a new gift voucher via post or email.
  14. Malea.Le is not liable for lost, stolen, destroyed, or unauthorized used gift vouchers or for typos in the specified emailaddress and will not reimburse for any losses incurred.
  15. Duplicating, editing, or manipulating gift vouchers is not permitted.



§ 14 (Online) Competitions

The following conditions apply to participation in online competitions organized by Malea.Le (hereinafter referred to as the “Organizer” or “Malea.Le”):

  1. By participating, each participant accepts these General Terms and Conditions and any special conditions of participation or rules of the competition that may be announced. 
  2. Only persons of legal age and young people under the age of 18 are eligible to participate and win, provided that their legal representatives give their written consent to participation. Employees of Malea.Le and all other persons who are or were involved in the implementation of the promotion are excluded from participation. 
  3. By participating, each participant agrees that their personal data required for the competition (first name and surname, age, email address) may be stored on electronic data carriers and used for competition purposes in compliance with the legal data protection regulations of Malea.Le. By participating, the participant warrants that all information provided by them is true. If the participant has given their consent to the use of their personal data for internal marketing purposes (e.g., newsletters and special offers, etc.), the data will also be used for this purpose (see our privacy policy). Participation by post and/or fax is excluded.
  4. The prize described will be raffled off. Additional services (e.g., travel to/from the destination, expenses, other products, etc.) are only included in the prize if these services are expressly mentioned in the context of the competition. 
  5. After the end of the specified competition period, the winner(s) will be determined at random from all entries submitted and will receive the prize after being notified. For this purpose, the participant agrees that the necessary personal data may be transferred to any sponsor of the competition who provides the prizes for this purpose. 
  6. Non-cash prizes cannot be paid out in cash or exchanged. The prize consists solely of the scope specified by the organizer at its discretion. The organizer is entitled at any time to award the winner an equivalent prize of average type and quality of its own choice as a substitute. Prize claims are not transferable. Postage costs for shipping the prize abroad and any consequential costs incurred by the winner through the use of the prize are not included. 
  7. If the participant has not provided their address, they will be contacted by email in the event of a win and asked to provide their address. The winner is then obliged to respond within a period of no more than 4 weeks (notification period). If the notification period expires and the winners do not respond, the claim to the prize shall lapse. The same applies if the winner was not eligible to participate. In this case, the organizer reserves the right to determine a replacement winner by drawing lots and to notify them accordingly. The organizer will not send a reminder before the deadline expires.  Competitions held on the Malea.Le fan page and/or Malea.Le Instagram account will be drawn at random after the specified period has expired. Winners will be notified of their win via @mention or repost including @mention or via a personal message and asked to provide their contact details by email within 14 days. Participation in the competition is free of charge. Participants are only required to pay any fees for their own internet connection to the websites hosting the competition. Participation and the chances of winning are independent of the purchase of products or the ordering of services. 
  8. If the creation and submission of a work (e.g., photo, video, written application, or other files, etc.) is required for participation, the participant warrants that they are the sole owner and holder of all rights of use and exploitation of the submitted material. By submitting the work, the participant agrees that these works may be published by Malea.Le for the purposes of the relevant competition, in particular to advertise the competition and announce the winners in the media used by Malea.Le for the competition (e.g., Facebook or Instagram page, Malea.Le website). Malea.Le is also entitled to publish the work for further advertising purposes without any time or geographical restrictions (e.g., on the radio, internet, TV, for commercial exploitation, for advertising or promotional, sales, and merchandising purposes). The organizerThe organizer accepts no liability for any  material sent in, regardless of liability for intent or gross negligence. After the  competition has ended, Malea.Le is entitled to destroy any material sent in. 
  9. Malea. Le has the right to exclude from participation in the competition any participants who manipulate or attempt to manipulate the participation process, the competition, and/or the offer, who culpably violate the conditions of participation, or who otherwise attempt to influence the competition and/or the participation process in an unfair manner, in particular by disrupting, threatening, and/or harassing employees of Malea. In such cases, Malea.Le is entitled to subsequently revoke and reclaim any prizes awarded and to draw a replacement winner. 
  10. Malea.Le reserves the right to cancel a competition at any time for good cause or to change its conditions of participation for the future, even without prior notice. This applies in particular in cases of force majeure, as well as if the competition cannot be carried out or continued for other organizational, technical, or legal reasons, or if manipulation becomes apparent. In such a case, participants shall have no claims against the organizer. Decisions made by the organizer are binding and final for all participants. 
  11. The organizer is not liable for the availability of the Facebook website or the Instagram website. The organizer shall not be held responsible for any legal violations by participants in connection with this competition. The organizer is liable without limitation in cases of gross negligence or intent, as well as under the Product Liability Act or other mandatory legal requirements. In cases of slight or moderate negligence, the organizer is liable without limitation in the event of injury to life, limb, or health. Otherwise, the organizer shall only be liable for slight and moderate negligence if an obligation is breached whose fulfillment is essential for the proper execution of this competition or whose breach jeopardizes the achievement of the purpose of the competition and on whose compliance the participant/winner can regularly rely (cardinal obligation). In the event of a breach of a cardinal obligation, the organizer's liability is limited to foreseeable damages typical for this type of contract. The organizer is released from all obligations upon delivery of the prize to the winner. In the event that the prize cannot be claimed for reasons for which the winner is responsible, the claim to the prize expires. 
  12. Our online competitions are in no way sponsored, supported, or organized by Facebook, Instagram, or other social networks or media. Malea.Le is always the sole contact and responsible party. 
  13. Should individual provisions of these conditions of participation be or become invalid, this shall not affect the legal validity of the remaining conditions of participation. The law of the Federal Republic of Germany applies. Legal recourse is excluded.



§ 15 Free items & complimentary gifts

  1. Malea.Le occasionally offers its customers free items (hereinafter referred to as “complimentary gifts”) for orders above a certain minimum order value in the online shop. Further information on the minimum order value and details of the value of the free gifts can be found in the respective advertising or promotional campaign and in the information provided during the ordering process. 
  2. During the ordering process, the customer has the option of removing the free gifts from the order at any time before completing the order. 
  3. If the minimum order value is not met due to the exercise of a right of withdrawal, the recipient must a. return the free gift to Malea.Le unused and unworn with the products affected by the withdrawal Le  or  b. the customer will be refunded the value of the free gift declared in the order, unless expressly or implicitly requested otherwise, from the refund amount.

 

§ 16 Electronic communication

You agree that contract-related communication may take place in electronic form (see Privacy Policy).

 

§ 17 Liability for external links

Our website contains links to other websites. The following applies to all these links: We expressly declare that we have no influence whatsoever on the design and content of the linked pages. Therefore, we hereby expressly distance ourselves from all content on all linked third-party sites and do not adopt this content as our own. This declaration applies to all links displayed and to all content on the sites to which links lead.


§ 18 Copyrights

The content and structure of the Malea.Le online shop and other websites operated by Malea.Le are protected by copyright.  All texts, images, graphics, sound, video, and animation files are subject to copyright, trademark law, and other laws protecting intellectual property. Some Internet pages also contain images, graphics, sound, video, and animation files that are subject to copyright, trademark law, and other laws protecting the intellectual property of those who have made them available. Copying or other use for purposes other than private use or for distribution, other publication, reproduction, and dissemination, whether in original or modified form and in any medium, or such use on other websites is not permitted without the prior express written consent of Malea.Le.



§ 19 Special offers, sales, deal of the day

  1. The online shop offers temporary special offers and daily promotions, such as “deal of the day” promotions. 
  2. These offers are marked with a so-called strike-through price and an individual “%” sign. 
  3. These offers are generally only valid while stocks last. 
  4. There is always only a limited quantity of these offers available. We assume that the respective stocks are not sufficient to meet the entire demand. 
  5. With these offers, the buyer always bears the costs of any returns.



§ 20 Set items, bundles

  1. The online shop temporarily offers special offers in the form of so-called “sets” or “bundles” (hereinafter referred to as ‘bundle’ or “bundle offer”). 
  2.  The bundles consist of at least 2 items and are marked with a so-called strike-through price and an individual “%”  sign, resulting in an offer price for the respective bundle. his offer price applies exclusively to the purchase of the bundle. 
  3. The bundle offers are generally only valid while stocks last. 
  4. During the ordering process, the customer has the option of removing the bundles from the order at any time before completing the order. 
  5. If a bundle is not returned in its entirety, but only one or more items from the bundle are returned,  the offer price is no longer valid and the remaining items from the bundle that are kept will be charged at the  original prices shown in the respective offer at the time of purchase.   For further details on the prices that then apply, please refer to the input mask in the ordering process and the information in the shopping cart. 
  6. The resulting difference will be deducted from the refund amount for the returned item(s). 
  7. The voluntary right of return does not apply in accordance with §11 No. 7.  For these offers, the buyer always bears the costs of any return shipment.


§ 21 Online dispute resolution

  1. The European Commission has provided a platform for online dispute resolution (ODR). You can access the dispute resolution platform via this link: http://ec.europa.eu/consumers/odr/. You can find our email address in the legal notice. 
  2. We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.


§ 22 Final provisions

  1. Contracts between Malea.Le and the customer are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular those of the country in which the customer as a consumer has their habitual residence, remain unaffected. 
  2. Should one or more provisions be invalid, this shall not affect the validity of the remaining provisions. The invalid points shall be replaced by the statutory provisions, if available. 

 


Right of withdrawal

We offer a 14-day return policy. This means that you have 14 days after receiving your item to return it to us.


EXCEPTIONS:

Our Shiny Eyes and Shiny Hoof care products cannot be returned for hygiene reasons.

We are happy to accept returns as long as the items are unused, in their original condition, and show no signs of wear. Items can only be returned within 14 days of delivery.

You can create your return label in your customer account. The return shipping cost of €6.90 will be deducted from your refund. Alternatively, you can frank your package yourself to the following address:

Malea.Le GmbH
Königstr. 47
83254 Breitbrunn
Germany


Please be sure to fill out this form and include it with your return to ensure that your return is processed properly:

Download return form.

Once we have received and inspected your return, we will refund the purchase price. Please note that the refund may take up to 7 business days.

Who bears the cost of the return shipment?


The cost of the return shipment is to be borne by the buyer.

If your item does not fit, we will gladly send you a different size free of charge (for people in Germany) after you have returned the item.

 

Information according to § 5 TMG

MALEA.LE GmbH

Königstrasse 47

83254 Breitbrunn

Germany


Phone: 49 8054 9085427

Email: maleale@jell.de


Managing Directors: Lea-Sophie Jell & Birgit Jell

Register court: Traunstein District Court

Registration number (HRB): 34043


Sales tax ID: DE454589506

Content responsibility:

Lea-Sophie Jell, Königstrasse 47, 83254 Breitbrunn

 

Customer Service

You can reach our customer service by phone at: 49 8054 9085427, by email at maleale@jell.de or by using our contactform.

 

Privacy Policy

Last updated: December 16, 2025


This Privacy Policy describes how Malea.Le (the "Website", "we", "us", or "our") collects, uses, and shares personal datawhen you visit maleale.de (the "Website"), use our services, make a purchase there, or otherwise communicate with usregarding the Website (together, the "Services").For the purposes of this Privacy Policy, "you" and "your" refer to you asa user of the Services, whether you are a customer, a website visitor, or another individual whose information we havecollected in accordance with this Privacy Policy.


Please read this privacy policy carefully.


Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for otheroperational, legal or regulatory reasons. We will post the revised Privacy Policy on the website, update the "Last Updated" date, and take any other steps required by law.


So collect and use we your personal data

To provide the services, we collect, as listed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes listed below, we may use the information we collect about you to communicate withyou, to provide or improve the Services, to comply with any applicable legal obligations, to enforce any applicableService Terms, and to protect or defend the Services, our rights, and the rights of our users or others.


What personal data do we collect?

The type of personal data we receive about you depends on how you interact with our website and use our services. Whenwe use the term "personal information," we are referring to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data wecollect.


Information we collect directly from you

The information you provide to us directly through our services may include:

1. Contact information, including your name, address, phone number, and email address.

2. Order information, including your name, billing address, shipping address, payment confirmation, email address, andphone number.

3. Account information, including your username, password, security questions, and other information used for accountsecurity.

4. Customer support information, including information you include in your communication with us, such as when you senda message through the services.

For some features of the services, you may need to provide us with certain information about yourself directly. You canchoose not to provide this information. However, this may prevent you from using or accessing these features.


Information we collect about your use

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). For thispurpose, we may use cookies, pixels, and similar technologies ("cookies"). Usage data may include information abouthow you access and use our website and account,

including device information, browser information, network connectioninformation, your IP address, and other information about your interaction with the services.


Information received from third parties

Finally, we may receive information about you from third parties, including vendors and service providers who collectinformation on our behalf, such as:

1. Companies that support our website and services, such as Shopify.

2. Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billingaddress) to process your payment, fulfill your orders, and provide you with the products or services you requested, tofulfill our contract with you.

3. When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we orthird parties we work with may automatically collect certain information using online tracking technologies such aspixels, web beacons, software developer kits, third-party libraries, and cookies.

All information we receive from third parties is treated in accordance with this privacy policy. See also the section below, Third-Party Websites and Links.


How we use your personal information

1. To provide products and services. We use your personal information to provide you with the Services and perform ourcontract with you, including processing your payments, fulfilling your orders, sending you notifications regarding youraccount, making purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing youraccount, arranging shipping, facilitating returns and exchanges, and other functions, and functionalities related to youraccount. We can also improve your shopping experience by allowing Shopify to match your account with other Shopifyservices you may want to use. In this case, Shopify will process your data in accordance with its Privacy Policy andConsumer Privacy Policy.

2. Marketing and advertising. We may use your personal data for marketing and advertising purposes, for example, to sendyou marketing and advertising messages via email, SMS or post, and to display advertising for products or services toyou. This may include using your personal data to better tailor the services and advertising on our website and otherwebsites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest inselling our products in accordance with Article 6, paragraph 1 (f) GDPR.

3. Security and fraud prevention. We use your personal data to detect, investigate, or take action against possible fraudulent, illegal, or malicious activities. If you choose to use the services and register an account, you are responsible for thesecurity of your account login information. We strongly recommend that you do not share your username, password, orother access information with any third parties. If you believe that your account has been compromised, please contact usimmediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interestin ensuring the security of our website for you and other customers, in accordance with Art. 6, para. 1 (f) GDPR.

4. Communication with you and service improvement. We use your personal data to provide customer support and improveour services. This is in our legitimate interest to be able to respond to you, provide you with effective services, andmaintain our business relationship with you, in accordance with Art. 6, Para. 1 (f) GDPR.


Cookies

Like many websites, we use cookies on our website. Specific information about the cookies we use in connection withproviding our shop through Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operateand improve our website and services (including storing your actions and preferences), to perform analytics, and to betterunderstand user interaction with the services (in our legitimate interest to manage, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our website to better tailor the services, products, and advertising on our website and other websites.

Most browsers automatically accept cookies by default. However, you can set your browser to remove or reject cookiesthrough the browser controls. Please note that removing or blocking cookies may affect your user experience and maycause some services, including certain features and general functionality, to not work properly or to no longer beavailable. Furthermore, blocking cookies does not completely prevent us from sharing information with third parties, suchas our advertising partners.


How we share personal data

Under certain circumstances, we may disclose your personal data to third parties for the purpose of fulfilling a contract, for legitimate reasons, and for other reasons that are subject to this Privacy Policy. These circumstances may include:

1. with vendors or other third parties that provide services on our behalf (e.g., IT management, payment processing, dataanalysis, customer support, cloud storage, order fulfillment, and shipping).

2. with business and marketing partners to provide you with services and advertise to you.Our business and marketingpartners use your data in accordance with their own privacy policies.

3. If you instruct us, request us, or otherwise provide your consent to disclose certain information to third parties, forexample to send you products or through your use of social media widgets or login integrations, with your consent.

4. with our subsidiaries or otherwise within our group of companies, in our legitimate interest, to run a successful business.

5. In connection with a business transaction such as a merger or bankruptcy, to fulfill all applicable legal obligations(including responding to subpoenas, search warrants, and similar requests), to enforce all applicable terms of service, andto protect or defend the services, our rights, and the rights of our users or others.

We disclose the following categories of personal data and sensitive personal data about users for the purposes outlined in"How we collect and use your personal data" and "How we disclose personal data":


Category

1. Identifiers such as basic contact information and certain order and account information.

2. Commercial information such as order information, shopping information, and customer support information.

3. Internet or other similar network activities, such as usage data.

4. Geolocation data, such as locations determined by an IP address or other technical means.


Category Categories of recipients

1. Identifiers such as basic contact information and certain order and account information.

Commercial information such as order information, shopping information, and customer support information.

Internet or other similar network activities, such as usage data.

Geolocation data, such as locations determined by an IP address or other technical means.

Providers and third parties that provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analysis providers).

2. Business and Marketing Partners.

3. Affiliates.

We do not use or publish this information without your consent or for the purpose of drawing conclusions about yourpersonal data.

With your consent, we share personal data for the purpose of conducting advertising and marketing activities as follows.


Third-party websites and links

Our website may contain links to websites or other online platforms operated by third parties. If you follow links towebsites that are not affiliated with us or controlled by us, you should review their privacy and security policies and otherterms and conditions. We do not guarantee or take responsibility for the data protection or security of such websites, including the accuracy, completeness, or reliability of the information found on these websites. Information that youprovide in public or semi-public places, including information that

You may also share them on third-party social networking platforms, where they may be viewed by other users of theServices and/or users of these third-party platforms, without any restrictions on their use by us or third parties. Theinclusion of such links by us does not automatically constitute an endorsement of the content of such platforms or theirowners, respectively. Operators, except as disclosed in the Services.


Children's data

The services are not intended for use by children, and we do not knowingly collect personal data from children. If you area parent or guardian of a child who has provided us with their personal data, you can reach us using the contactinformation below and request the deletion of that data.

At the time of the entry into force of this Privacy Policy, we have no actual knowledge that we are "sharing" or "selling" (as defined by applicable law) personal data from individuals under the age of 16.


Security and storage of your data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, the information you send to us may not be secure during transmission. We recommend that you do not useunsecured channels to share sensitive or confidential information with us.

The length of time we retain your personal data depends on various factors, such as whether we need the data to manageyour account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicableagreements and policies.


Your rights

Depending on where you live, you may have some or all of the rights listed below with respect to your personal data. However, these rights are not absolute and only apply under certain circumstances. In certain cases, we may refuse yourrequest within the legally permissible scope.

1. Right to access/information: You may have the right to request access to the personal data we have stored about you, including details about how we use and share your data.

2. Right to erasure: You may have the right to request that we erase any personal data that we hold about you.

3. Right to rectification: You may have the right to request the correction of inaccurate personal data that we have storedabout you.

4. Right to portability: You may have the right to receive a copy of the personal data we hold about you and, in certaincircumstances and with certain exceptions, to request the transfer of that data to a third party.

5. Right to object to sale, disclosure, or targeted advertising: You may have the right to instruct us not to “sell” or “disclose” your personal data or to object to the processing of your personal data for purposes that qualify as “targeted advertising” under applicable data protection laws. Please note: If you visit our website with the "Global Privacy Control" opt-outpreference signal activated, we will automatically treat this as a request to object to the "sale" or "disclosure" ofinformation for the device and browser you use to visit the website, depending on your location.

6. Processing restriction: You may have the right to request that we stop or limit processing your personal data.

7. Withdrawal of consent: If we rely on your consent to process your personal data, you may have the right to withdraw thatconsent.

8. Right to appeal: If we reject your application, you may have the right to appeal our decision. You can do this byresponding directly to our rejection.

9. Manage communication settings: We may send you promotional emails, and you can opt out of receiving these emails atany time by using the unsubscribe option provided in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You can exercise these rights as indicated on our website or by contacting us using the contact information providedbelow.

We will not discriminate against you when you exercise any of these rights. We may need to collect information from you, such as your email address or account information, to verify your identity before we can provide a substantive response toyour inquiry. According to applicable laws, you can appoint an authorized representative to make inquiries aboutexercising your rights on your behalf. Before we accept such a request from a representative, we must be provided withproof that you have authorized them to act on your behalf. We may also need to verify your identity directly with us. Wewill respond to your inquiry in a timely manner, as required by applicable law.


Complaints

If you have any complaints about the way we process your personal data, please contact us using the contact informationprovided below. If you are not satisfied with our response to your complaint, you may have the right to appeal ourdecision, depending on your place of residence, by contacting us using the contact information below or by filing yourcomplaint with your local data protection authority. For the European Economic Area (EEA), please find a list of theresponsible data protection supervisory authorities here.


International users

Please note that we may transfer, store, and process your personal data outside the country where you live. Your personaldata will also be processed by employees and external service providers and partners in these countries.

If we transfer your personal data to countries outside of Europe, we rely on recognized transfer mechanisms such as thestandard contractual clauses of the European Commission or equivalent contracts of the respective responsible Britishauthority, unless the data transfer takes place to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our data protection practices or this data protection policy or if you want to exercise oneof your rights, please call us or send an email to maleale@jell.de or contact us at Königstrasse 47, Breitbrunn, 83254, DE.

In accordance with applicable data protection laws and unless otherwise explicitly stated, we are the controller of yourpersonal data.